Responsible Gaming

Gambling carries an inherent risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely. Responsible gambling starts with treating betting as a leisure activity, not a source of income.

Lucky Coin encourages every player to approach gambling with clear boundaries. The platform provides tools to help players stay in control of their time and spending. These tools are available directly through the account settings and can be adjusted at any time.

Key Principles to Keep in Mind

• Set a budget before playing and stick to it;
• Only gamble with funds you can afford to lose;
• Avoid chasing losses by placing larger or more frequent bets;
• Take regular breaks to maintain perspective;
• Do not let gambling interfere with personal responsibilities, relationships, or finances;
• Use the account's self-imposed controls, such as deposit limits and session timers, to stay on track;
• Keep gambling separate from alcohol or substances that affect decision-making;
• Treat wins as a bonus, not an expectation.

Gambling addiction can develop gradually and is not always easy to identify. Awareness of the warning signs is an important first step toward getting the right help.

The following indicators may suggest that gambling has become a problem:

• Spending more time or money on gambling than originally intended;
• Feeling restless, irritable, or anxious when not gambling;
• Attempting to recover losses by betting again immediately;
• Lying to family, friends, or colleagues about gambling activity;
• Borrowing money or selling possessions to fund gambling;
• Neglecting work, study, or family obligations due to time spent gambling;
• Continuing to gamble despite ongoing financial difficulties;
• Using gambling as a way to cope with stress, anxiety, or depression;
• Failed attempts to reduce or stop gambling;
• Feeling a loss of control over betting behaviour.

Gambling addiction is a recognised condition that can affect anyone. If several of these signs apply, seeking professional support is strongly encouraged.

Taking early action is one of the most effective ways to prevent gambling from becoming harmful. The following practical steps can help players maintain healthy habits and protect their wellbeing:

• Set strict deposit, loss, and session limits through the account settings and review them regularly;
• Use the self-exclusion option if a break from gambling is needed;
• Schedule gambling sessions in advance and avoid extended or unplanned play;
• Keep a record of wins and losses to maintain an accurate picture of gambling activity;
• Avoid gambling when feeling emotionally vulnerable, stressed, or under financial pressure;
• Talk openly with someone trusted about gambling habits;
• Explore other hobbies and leisure activities to reduce reliance on gambling for entertainment;
• Contact the platform’s support team to activate additional account restrictions;
• Use the reality check feature to receive periodic reminders of time spent playing;
• Reach out to a professional counsellor or helpline if self-management becomes difficult.

A range of professional support services is available for individuals in Australia who are affected by gambling harm. These organisations offer confidential advice, counselling, and crisis support at no cost.

• Gambling Help Online – Free counselling and support available 24 hours a day, 7 days a week at www.gamblinghelponline.org.au;
• Gambling Help Hotline – Call 1800 858 858 for free, confidential telephone support available around the clock;
• Lifeline Australia – Crisis support and suicide prevention available 24/7 by calling 13 11 14 or visiting www.lifeline.org.au;
• Beyond Blue – Mental health support including anxiety and depression resources at www.beyondblue.org.au or by calling 1300 22 4636;
• MensLine Australia – Telephone and online counselling for men at www.mensline.org.au or by calling 1300 78 99 78;
• National Debt Helpline – Free financial counselling for individuals facing debt related to gambling at www.ndh.org.au or by calling 1800 007 007.

Players who have concerns about their gambling behaviour are encouraged to contact the Lucky Coin support team directly. The support team can assist with activating account restrictions, setting limits, or arranging a self-exclusion period.

The following contact options are available:

• Live Chat – Available directly on the website for immediate assistance;
• Email – Send a message to the support team at any time for non-urgent enquiries;
• Support Page – Access the help centre through the website for guidance on account tools and responsible gaming settings.