Lucky Coin Account Verification

All players must meet a set of baseline eligibility and documentation requirements before the verification process can be completed on the platform. These requirements apply to every registered account without exception.

• You must be at least 18 years of age at the time of registration and verification;
• Your account details (name, date of birth, address) must match exactly the details on your submitted documents;
• All uploaded documents must be current and not expired at the time of submission;
• Document images must be clear, fully visible, and free from cropping, blurring, or digital alteration;
• You must provide a valid and active email address to receive verification notifications;
• Each verified account must be unique; multiple accounts linked to one individual are not permitted.

The platform requires specific documentation to confirm your identity, age, and address as part of the KYC (Know Your Customer) process. Each document must be valid, unaltered, and clearly legible.

1. Australian Passport: Must display your full legal name, date of birth, photograph, and expiry date. The passport must be current.
2. Australian Driver's Licence: Must show your full name, date of birth, residential address, and photograph. Both front and back scans are required.
3. Government-Issued Photo ID Card: Must include your full name, date of birth, and a clear photograph. Accepted where a passport or licence is unavailable.
4. Utility Bill (Electricity, Gas, or Water): Must be issued within the last 3 months and display your full name and current residential address.
5. Bank Statement: Must be issued within the last 3 months, show your full name, residential address, and the name of the issuing Australian financial institution.
6. Payment Method Verification: For card payments, a partial image of the card showing the first 6 and last 4 digits may be required. For e-wallet or crypto deposits, a screenshot confirming account ownership may be requested.

Account verification protects both the player and the platform, and it is a legal obligation under Australian AML and counter-terrorism financing (CTF) legislation. Completing the process gives you full, unrestricted access to your account.

• Withdrawal access: Verified accounts can request payouts via all available banking methods, including PayID, POLi, bank transfer, and supported cryptocurrencies;
• Bonus eligibility: Certain promotions and rewards, including deposit bonuses and free spin offers, require a verified account before they can be claimed or converted to withdrawable funds;
• Account security: Verification confirms that only you can access your funds and submit withdrawal requests, reducing the risk of unauthorised account activity;
• Regulatory compliance: Australian law requires all licensed gambling operators to confirm player identity and age before processing real-money transactions;
• Dispute resolution: A verified account provides a confirmed identity record, which assists in resolving any account-related disputes or payment issues faster;
• Responsible gambling safeguards: Verification supports the platform’s responsible gambling framework, ensuring all players are of legal age and have access to self-exclusion and deposit limit tools.